Prime Chocolate are happy to offer a full refund or exchange on any product provided it is returned to us in a fully re saleable condition. If you are unhappy with the product or you have simply changed your mind and the product has not been opened we will happily exchange or refund it once you have contacted us. You must return the item(s) within 7 working days of receiving delivery. We cannot accept returns that have been opened unless it can be proven that the product is inedible or the outward appearance of the enclosed chocolate is at fault. This does not affect and is in addition to your statutory rights as a consumer. Please send back packages with a trackable, insured service as we cannot accept responsibility for items damaged or lost in transit. You are responsible for the cost of returning an item to us. If a refund is necessary, it can only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.
We'll refund the delivery charge on orders if they're returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect.
We will process any returns within 3-4 working days of receiving them. You will be refunded within 24-48 hours after your return has been processed depending on your card issuer. Please include any order numbers and billing address on any correspondence you have with us. Our customers service team are happy to help with any queries, details of which can be found on our contact us link.